Last Updated: November 2, 2026

Welcome to Shahjee Jewellers! These Terms & Conditions govern your use of our website and your purchases from our online store.

By visiting https://www.shahjeejewellers.com/ or placing an order, you agree to the following terms and conditions.

1. About Shahjee Jewellers

Shahjee Jewellers is an online jewellery store based in Karachi, Pakistan. We are committed to providing our customers with a convenient and reliable online shopping experience.

Our website offers jewellery products that customers can browse and purchase online.

2. Products & Descriptions

• We make every effort to display accurate product photographs, descriptions, colours, sizes and prices.
• Actual product colours may vary slightly due to lighting, photography and screen settings.
• Product designs, sizes and finishes may have minor variations.
• Customers are advised to carefully read product descriptions and specifications before placing an order.
• Product materials and specifications will be mentioned in the relevant product listing wherever applicable.
• We reserve the right to update product descriptions, photographs and availability when necessary.

3. Prices & Payment Methods

• All product prices are displayed in Pakistani Rupees (PKR).
• Shahjee Jewellers currently accepts Cash on Delivery (COD) only.
• Customers can place orders online and pay in cash when their parcel is delivered.
• No advance online payment is required.
• Customers must pay the exact order amount to the courier at the time of delivery.
• Delivery charges, if applicable, will be displayed during checkout or communicated before order confirmation.
• We reserve the right to change product prices without prior notice.

4. Order Placement & Confirmation

• Customers can place orders through our official website.
• All orders are subject to product availability and confirmation.
• Customers must provide accurate names, phone numbers and complete delivery addresses.
• Our team may contact customers by phone or WhatsApp to confirm their orders before dispatch.
• Orders with incomplete information or unsuccessful confirmation may be cancelled.
• Shahjee Jewellers reserves the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing or stock unavailability.

5. Shipping & Delivery

• We provide delivery services across Pakistan where courier services are available.
• Delivery times are estimates and may vary depending on the customer's location and courier service.
• Customers will receive order or tracking updates where available.
• Delivery may be delayed due to weather conditions, public holidays, courier delays or other circumstances beyond our control.
• Customers are responsible for providing accurate delivery information.
• Please ensure someone is available at the delivery address to receive the parcel and pay the COD amount.

6. Returns & Exchanges

Customer satisfaction is important to us.

• Return and exchange requests are subject to our Return & Exchange Policy.
• Customers should inspect their parcel upon delivery.
• Incorrect, defective or damaged products should be reported to us within 48 hours of receiving the order.
• Customers may be required to provide clear photographs or videos of the product and packaging.
• Products must be returned in their original condition, with original packaging and tags where applicable.
• Products damaged through misuse, negligence or improper handling may not qualify for a return or exchange.
• Any approved return, exchange or refund will be handled according to our applicable policies and consumer protection laws.

7. Order Cancellation

• Customers may request cancellation before their order is dispatched.
• Cancellation requests should be made through our official WhatsApp number or email address.
• Once an order has been dispatched, cancellation may no longer be possible.
• Shahjee Jewellers reserves the right to cancel orders due to stock unavailability, incorrect information or unsuccessful order verification.

8. Jewellery Care Instructions

To maintain the appearance and quality of your jewellery, we recommend:

• Keep jewellery away from water and excessive moisture.
• Avoid direct contact with perfumes, lotions, sprays and harsh chemicals.
• Store jewellery in a clean, dry place.
• Keep jewellery separately to prevent scratches and tangling.
• Remove jewellery before swimming, showering or exercising.
• Handle delicate jewellery carefully.

9. Promotions & Discounts

• Promotional offers and discount codes are subject to their stated terms.
• Discounts cannot be combined unless specifically mentioned.
• We reserve the right to modify, suspend or discontinue promotional offers where permitted by law.

10. Intellectual Property

All content on the Shahjee Jewellers website, including product photographs, images, logos, graphics, text, designs and branding, belongs to Shahjee Jewellers or its respective rights holders.

No content may be copied, reproduced, distributed or used commercially without prior written permission.

11. Limitation of Liability

Shahjee Jewellers makes reasonable efforts to provide accurate product information and reliable services.

We are not responsible for delays caused by courier companies, natural disasters, weather conditions or other circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes any liability or customer rights that cannot legally be excluded under applicable Pakistani law.

12. Customer Support

For questions, complaints, order updates, cancellations or assistance, please contact us:

Business Name: Shahjee Jewellers

Website: https://www.shahjeejewellers.com/

Email: shahjeejeweller@gmail.com

Phone / WhatsApp: +92 340 1200665

Business Address: Garden East, Near Diamond Super Market, Karachi, Pakistan.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan, including relevant consumer protection laws applicable in Sindh.

Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

14. Changes to These Terms

Shahjee Jewellers reserves the right to update or modify these Terms & Conditions when necessary.

Any changes will be published on this page with an updated revision date.

15. Agreement

By accessing our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Thank you for shopping with Shahjee Jewellers!