Privacy policy

Last Updated: November 2, 2026

At Shahjee Jewellers, your privacy and trust are important to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact our customer support team.

Website: https://www.shahjeejewellers.com/

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Phone number
Email address
Shipping address
Billing address

Order Information

Products purchased
Order number
Order details
Order history
Payment method
Transaction and delivery status

Technical Information

IP address
Browser type
Device information
Website browsing activity
Cookies and similar tracking technologies

2. How We Use Your Information

We collect and use customer information for legitimate business purposes, including:

Processing and confirming customer orders.
Arranging packaging and delivery.
Contacting customers regarding their purchases.
Providing customer support.
Handling cancellations, returns and exchanges.
Improving our website and shopping experience.
Preventing fraudulent orders and unauthorized activities.
Sending promotional offers and product updates where permitted and with appropriate consent.

3. Payment Information

Shahjee Jewellers currently offers Cash on Delivery (COD) only.

Customers pay for their orders in cash directly to the courier when their parcels are delivered.

We do not currently accept online card payments, debit card payments, credit card payments or online bank transfers through our website.

We do not collect or store complete debit or credit card details for COD orders.

4. Sharing Your Personal Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share necessary customer information with trusted service providers to operate our online store.

These may include:

Shopify: Our website is powered by Shopify, which provides e-commerce hosting, checkout and online store services.

Courier Companies: We share necessary customer details, such as names, phone numbers and delivery addresses, to deliver orders.

Technology Providers: We may use service providers for website functionality, analytics, customer support and security.

Marketing Services: Where applicable, we may share limited information with marketing service providers to manage promotional campaigns and communications.

These providers may process information in countries outside Pakistan, depending on their operations and infrastructure.

5. Shopify & Customer Data

Our online store is hosted on Shopify.

Shopify may collect and process customer information to provide its e-commerce services, including website hosting, checkout functionality and other store-related features.

Your information may be processed or stored by Shopify and its service providers in different countries, subject to their applicable privacy and data-handling practices.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies may be used to:

Remember items in your shopping cart.
Improve website functionality.
Understand customer browsing behaviour.
Analyze website traffic and performance.
Improve advertising and marketing campaigns.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss or disclosure.

We use appropriate security measures and rely on reputable service providers to help protect information.

However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Process and manage customer orders.
Maintain business and transaction records.
Provide customer support.
Handle complaints and disputes.
Prevent fraudulent activities.
Meet applicable legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

9. Your Privacy Rights

Depending on applicable law, you may contact us to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent for promotional communications.
Ask questions about how your personal information is collected, used or shared.

To make a privacy-related request, please contact us using the details provided below.

10. Marketing Communications

We may send promotional messages, product announcements, special offers and updates through email, SMS or WhatsApp where permitted by law and with appropriate consent.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

Please note that we may still send essential messages relating to your orders, deliveries or customer service.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Shahjee Jewellers is not responsible for the privacy practices, security or content of external websites.

Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Shahjee Jewellers